Refund policy

Last updated: October 27, 2026

Thanks for shopping at nomi Fragrances. This policy covers returns, exchanges and refunds for orders placed at nomifragrances.com.

Standard orders

You can return an unopened, unused reed diffuser within 30 days of delivery for a refund to your original payment method. Diffusers that have been opened or unsealed can't be returned, for hygiene and safety reasons — this doesn't affect your rights if the item arrived damaged or faulty.

To start a return, contact us at nomifragrancescontact@gmail.com with your order number. We'll confirm the return and where to send it. Return shipping is paid by you unless the item is damaged, defective, or not what you ordered — in that case we cover it and will send a prepaid label or refund the cost.

Once we receive and inspect your return, we'll email you and process your refund within 5 to 10 business days. Refunds are issued to the original payment method; how long it takes to appear depends on your bank.

Buy 2, get 1 free orders

If you return part of an order that used the buy 2, get 1 free offer, the refund is based on the price you actually paid for the items you send back.

Damaged, defective or wrong items

Email us at nomifragrancescontact@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, whichever you prefer, at no cost to you.

Custom scent orders

Fragrances built to order through our custom scent request service are made specifically for you and are final sale once approved and in production. They can be changed or cancelled any time before you approve the quote. If a custom order arrives damaged, faulty, or doesn't match the approved quote, contact us and we'll make it right.