Last updated: September 11, 2026
Thanks for shopping at nomi Fragrances. This policy covers returns, exchanges and refunds for orders placed at nomifragrances.com.
Standard orders
You can return an unopened, unused item within 30 days of delivery for a refund to your original payment method. Diffuser reeds, roll-on caps and anything that has touched skin or been unsealed can't be returned once opened, for hygiene reasons — this doesn't affect your rights if the item arrived damaged or faulty.
To start a return, contact us at khojhomeco@gmail.com with your order number. We'll confirm the return and where to send it. Return shipping is paid by you unless the item is damaged, defective, or not what you ordered — in that case we cover it and will send a prepaid label or refund the cost.
Once we receive and inspect your return, we'll email you and process your refund within 5 to 10 business days. Refunds are issued to the original payment method; how long it takes to appear depends on your bank.
Damaged, defective or wrong items
Email us at khojhomeco@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, whichever you prefer, at no cost to you.
Custom scent orders
Fragrances built to order through our custom scent request service are made specifically for you and are final sale once approved and in production. They can be changed or cancelled any time before you approve the quote. If a custom order arrives damaged, faulty, or doesn't match the approved quote, contact us and we'll make it right.
Sets
The Everywhere Set can be returned as a full set under the standard policy above if every item in it is unopened and unused.
Questions
Contact us at khojhomeco@gmail.com or +1 (604) 726-3891, or write to us at nomi Fragrances, 8269 168 St, Surrey, BC V4N 3H5, Canada.